Privacy Policy
Last updated: 9 October 2026
Who we are
This website, flooringsouthwest.com, is run by Flooring South West Limited. We are the data controller for personal data collected through this website and when you deal with us as a customer.
Flooring South West Limited
51 Long Street, Tetbury, Gloucestershire GL8 8AA
Email: info@flooringsouthwest.com
Phone: 01666 330 656
We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what we collect, why, how long we keep it and your rights.
Our website links to other websites, which have their own privacy policies. This policy covers only our website and our own services.
What we collect and why
| What | Data we collect | Why we use it | Lawful basis |
|---|---|---|---|
| Contact and quote enquiries (website form, email, phone) | Name, email, phone, address, details of your project | To reply, arrange visits and prepare quotes | Steps before entering a contract; legitimate interests |
| Customers | Name, contact details, property address, order and payment records | To supply and fit your flooring, invoice you and handle aftercare | Contract; legal obligation (tax and accounting records) |
| Website visits | IP address, browser and device details, pages viewed | To run, secure and improve the website | Legitimate interests; consent for analytics cookies |
We do not sell your data and we do not use it for automated decision-making.
How long we keep it
| Data | How long |
|---|---|
| Enquiries that don’t lead to an order | 12 months from last contact |
| Customer and order records | 6 years after the job, as required for tax and accounting |
| Hosting server logs | 1 month |
| Google Analytics data | 14 months |
Who we share it with
We share data only with trusted suppliers who help us run the business and website, such as our hosting provider, email services and our accountant. They may only use it on our instructions. Where a supplier stores data outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.
We may also disclose data where the law requires it, for example to the police or other authorities.
Third-party services on our website
Hosting – Absolutely PC Ltd. Our website is hosted by Absolutely PC Ltd (registered in England, company no. 05384635), Unit 1, Grove Industrial Estate, Gloucester Road, Patchway, Bristol BS34 5BB, on UK-based servers. Our host keeps server logs to diagnose faults and block suspicious traffic. Logs include time, IP address, page requested, referring site and browser details. See Absolutely PC’s privacy policy. Lawful basis: legitimate interests in keeping the site secure.
Google Analytics. With your consent, we use Google Analytics to understand how visitors use the site. It records pages viewed, time on site, device and browser details, and approximate location. You can change your choice through our cookie banner, or use the Google Analytics Opt-out Browser Add-on. See Google’s privacy policy. Lawful basis: consent.
Contact forms – Forminator. Our website forms use the Forminator plugin. What you submit is stored securely in our website’s database and emailed to us so we can respond. Lawful basis: steps before entering a contract, or legitimate interests in answering your enquiry.
Google reviews (Trustindex). Our customer reviews are shown using Trustindex, which loads reviews and images from Trustindex and Google. Your browser connects to these services when you view the page. See Trustindex’s privacy policy. Lawful basis: legitimate interests.
Google Maps. Pages with a map show Google Maps, so your browser connects to Google and shares your IP address. See Google’s privacy policy. Lawful basis: legitimate interests in helping you find our showroom.
Security
Our website uses an SSL/TLS certificate, so information you send through it is encrypted in transit. We limit access to personal data to people who need it, and we verify the identity of anyone asking to see their data before releasing it.
Cookies
We use cookies that are needed for the site to work and, with your consent, analytics cookies. You can change your choices at any time. For details, see our Cookie Policy.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you
- have inaccurate data corrected
- have your data deleted, where we have no legal reason to keep it
- restrict or object to how we use your data, including for marketing
- receive your data in a portable format
- withdraw consent at any time, where we rely on consent
To use any of these rights, email info@flooringsouthwest.com or write to us at the address above. We will reply within one month.
Complaints
If you’re unhappy with how we’ve handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
